Problems we look at
- a door that will not open, close or lock properly
- a door that is noisy, sticks, or runs unevenly
- a door that has come out of its guides, or has a damaged curtain or bottom bar
- a motorised door whose motor or controls are not working as expected
- weather seals that no longer close the gap
Some brands and specialist systems may need a different provider. If a job is outside what we service, we will tell you.
Stay safe while you wait
If a roll-up door is stuck, off its guides or partly open, keep people and vehicles clear of it and do not try to force it, climb to it or adjust it. Roll-up doors can be heavy and under tension. If a failure creates an immediate danger to people, call 911 if anyone is at risk. Please do not rely on a service request in an emergency.
When to request an assessment
- the door does not close or secure the building
- the door works, but something has changed or does not look right
- a door has been hit or damaged
- you are unsure whether it can be repaired or should be replaced (see Roll-Up Door Installation)
What to include in your request
- where the door is, and what it is used for
- what is happening, and since when
- whether the door currently closes and secures
- whether it is manual or motorised
- photos of the door, its guides and any labels, taken from a safe position
- any model or serial number you can see without climbing
Please do not send passwords, door or gate access codes, alarm codes, key numbers or key cutting (bitting) codes, or photos that show them. We do not need them to review a request.
Service area and scheduling
The Sacramento region, generally within about 80 miles. For sites farther out, send the details and we will review the job case by case.
We confirm availability and timing when we respond to your request. We do not promise same-day or after-hours visits in advance. Sending a request does not book an appointment.